Hey Dude, You're Getting Spyware
Our friendly Dell interns and their lovely tech support people aren't only afraid of the dark. They're afraid of spyware. Or at least, they won't tell you how to get RID of spyware because of some obscure fear of lawyers or violations of some sort of licensing agreements that I can't fathom. Yes, that's right....you buy a Dell, and you can't expect them to help you remove spy software viruses or worms. Isn't that special? A computer company that won't tell you how to put your computer back to the state in which you purchased it.
In case you think I'm joking, check out www.spywareinfo.com for more information on this "interesting" phenomenon.